Multiple VVX D60 on site, however only one able to pickup held call on line.
We have a VVX 310 acting as the base station and 2 D60 handsets hanging off of it. Both are able to make outbound calls; the firmware and configuration is all identical. One of the devices however is...
View ArticleRe: Polycom RealPresence Trio 8800 - Unnecessary Mute
Hello JRave, the above quoted page holds this information. Steffen Baier
View ArticleRe: Disable default mute for intercom on vvx401
Hello ChristianDean,You still have not answered all my questions.The community's VoIP FAQ contains this post here: Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a...
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Re: Change Internal ring type VVX500 only working from External calls
Hello Eagle,again I can only refer to the FAQ post as your still yet unknown SIP server needs to support the usage of a SIP Info Header: This is all explained in detail.Please ensure to provide some...
View ArticleRe: Multiple VVX D60 on site, however only one able to pickup held call on line.
Hello MarkWireStar,welcome to the Polycom Community.It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer...
View ArticleRe: Shared Line (Simultaneous Ring)
Hello Xemu,welcome to the Polycom Community.This completely depends on your yet unknown SIP server. Please provide more details or check with whoever supports your SIP server or service.Please ensure...
View ArticleRe: IP 7000 and multi interface module not activating second unit.
Hello jlew,welcome to the Polycom Community.Please open a support ticket on this.In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. If this...
View ArticleNewbie confused about IP7000
Greetings community members!I am a bit confused about a Soundstation IP7000 recently purchased by my boss. I see from the contents of the package that the IP7000 has a 10-pin RJ45 jack so here is my...
View ArticleRe: Newbie confused about IP7000
Hello BMM Jim,welcome to the Polycom Community.The SoundStation IP 7000 can be connected to a MultiMod Interface which utilizes a 10 Pin RJ45 Plug. For normal usage as a single individual device you...
View ArticleRealPresence Trio - idleRestingState won't work
I followed the knowledge base article (26409) here to set the idleRestingState to "dial pad" AND "dialpad" but the phone never changes to the dialpad. I have even changed the phone's profile from...
View ArticleRe: RealPresence Trio - idleRestingState won't work
Screen display on idle. sry for the poor quality, screen is super reflective
View ArticleRe: RealPresence Trio - idleRestingState won't work
Hello JRave,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?Resolution: Please check =>...
View ArticleAdd Green to BLF when lin is not in use
I have set up BLF which has been a nice feature but it only lights red when the line is in use. I would like to add green when the line is not in use. is there a way to do this on the vvx 400?
View ArticleVVX 400 Softkeys
I would like to add a few custom keys to the 4 softkeys. I see where I can add the soft keys but it wants macros. I cannot find a list of macros. I would like to add the following keys: ContactsRecent...
View ArticleRe: Newbie confused about IP7000
Good day Steffen, Thank you so much for your help and advice. I was initially confused about the 8pin RJ45 vs the 10pin RJ45 and if an 8pin cable could be used to connect a single Polycom...
View ArticleVVX 300
Recently purchased a VVX 300 for home use. Connected everything accordingly to my Comcast router, and I get a dial tone. When I go to place a call I always get a busy signal. Has anyone had a...
View ArticleRe: VVX 300
Hello James,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?Resolution: Please check...
View ArticleRe: VVX 400 Softkeys
Hello mchance,welcome back to the Polycom Community.The community's VoIP FAQ contains this post here: Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?Resolution:...
View ArticleRe: Add Green to BLF when lin is not in use
Hello Clevans,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Nov 4, 2011 Question: How can I setup a Busy Lamp Field / BLF with an Digium Asterisk SIP...
View ArticleRe: Configuring BLF with paper expansion module. Can't get it to work.
Hey, any news? Maybe I am doing this wrong? Really need to get this working, only the speed dial seems to be working :/
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