Re: Polycom SoundPoint IP 601 Time Issue
The problem is: This ntp servers works !! I tried other ntps server and had the same problem.
View ArticleRe: Polycom SoundPoint IP 601 Time Issue
Hello Daniel France,The logs tells me something different. How can you be so sure the phone can reach it ? Have you done a wireshark trace at the phone end and checked ? Did this never work or is this...
View ArticleRe: Polycom SoundPoint IP 601 Time Issue
Yes. The phone's network is the same of computers.All computers works ntp. This is new, util last week ntp works fine on phone.
View ArticleRe: Polycom SoundPoint IP 601 Time Issue
Hello Daniel France,If you have not changed anything on the phone configuration and now it no longer works I suspect the network. Setup a spanned port and monitor the traffice from the phone via...
View ArticleRe: Polycom SoundPoint IP 601 Time Issue
I found the problem. Ntp on IPv4 is blocked and IPv6 is working normally. For this reason computers work and voip does not.Thanks for the help.
View ArticleRe: soundstation IP 5000 disconnects call after 15 mins
Hi I still have the issue where my call disconnects atfer 15 minutes, i have upgraded the firmware any ideas Phone Model SoundStation IP 5000 Part Number 3111-30900-001 Rev:G MAC Address...
View ArticleRe: soundstation IP 5000 disconnects call after 15 mins
Hello Mark,Nimans sold this SOUNDSTATION IP 5000 back in 27/03/2015 so from our perspective its out of warranty and Nimans could open a Pay Per Incident / PPI ticket with Polycom support. I suggest...
View ArticleRe: IP5000 disconnects ater 15 minutes - always
Funny fact, we got the same issue with out Polycom IP7000 There is no timeout configured in out Auerswald 6000R. Did you find an answer @PeerT ?
View ArticleVVX 600
Is there any way to change a BLF or icon on the screen to a different background color? We want to have 2 special buttons, like tornado alert etc on the phone with say maybe a red background... I...
View ArticleRe: VVX 600
Hello iters,welcome back to the Polycom Community.No currently supported software has this feature. It would require a feature request or if it is always on the same position the utilization of a...
View ArticleRe: soundstation IP 5000 disconnects call after 15 mins
Hi I managed to resolve the issue by changing the following (Unify openscape voice (sip pbx) "nat.keepalive.interval" value "55". Thanks Mark
View ArticleRe: soundstation IP 5000 disconnects call after 15 mins
Hello Mark,thanks for the headsup on this. For everyone else: The keep-alive interval in seconds. Sets the interval at which phones sends a keepalive packet to the gateway/NAT device to keep the...
View ArticleRe: Status/Line indicators
Hi Steffan I will upgrade, as you recommend, and post back. Thx
View ArticleRe: VVX500 on 5.5.0 has not Theme option
We also have big trouble with the not existing "Classic" UI theme option in Lync / SfB mode. We have several locations of our company, each of them running a Skype for Business Branch Serverwith more...
View ArticleRe: VVX500 on 5.5.0 has not Theme option
Hello Christian,welcome to the Polycom Community.The current theme for Skype for Business / LYNC for the VVX 50X / VVX 60X is working as designed and there is no change back. The VVX 20x, VVX 3xx and...
View ArticleRe: Status/Line indicators
Hi Steffan I'm already running the latest: Phone Model SoundPoint IP 331Part Number 2345-12365-001 Rev:BMAC Address IP Address UC Software Version 4.0.1.13681BootROM Software Version 5.0.1.10553 What i...
View ArticleRe: Status/Line indicators
Hello terraThe latest is 4.0.11 and you are using 4.0.1I leave it up to youPlease consult the FAQ for update questions Replied via a mobile device
View Articleupdate IP650
We are currently using AT&T Buisness in a box VOIP system and moving to AT&T Office at hand Voip sytem.We would like to use our current IP650 phones as they are supposed to be compatiable....
View ArticleRe: update IP650
Hello ferrel,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer...
View ArticleRe: update IP650
The phone is in a continous loop and can not get to the menu.3.2.7.042 is the firmware version number,Provisining server is not listed on any of our phones so I can manually access it.
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