Re: Interpreting the LDAP debug logs
Hello KCP88,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release. This also...
View ArticleRe: TRIO 8800 Visual+: Changing the Camera from 60Hz to 50Hz
After setting up the full collaboration kit (Trio, Visual+, Logitech C930e) in our demo room we are finding that the Flicker Avoidance setting has not resolved the flicker we are experiencing under...
View ArticleRe: USB Headset volume on VVX 600.
Perfect, thank you very much! That whas the solution.
View ArticleRe: Is it possible to monitor 120 extensions with a VVX phone and expansion...
Thanks for replying. For curiosity's sake, does this limit also apply with BLF Lists in Broadsoft environment ? PS: Some Snom phones, if I'm not mistaken, have a configurable setting with which a...
View ArticleRe: vvx 5.4.2, forward softkey = service unavailable
I had already used that post to get where I was - its a very helpful post.. The problem turned out to be the 310/410 devices were being tested with shared lines... doh! The other devices were tested...
View ArticleRe: TRIO 8800 Visual+: Changing the Camera from 60Hz to 50Hz
Hello Peter Denton,welcome back to the Polycom Community.Are you sure the visual+ is also updated to the new release and have you tried rebooting both units ? If yes to all of the above I would suggest...
View ArticleRe: Is it possible to monitor 120 extensions with a VVX phone and expansion...
Hello olivier2831,yes that is also for BroadWorks. Other Phone manufacturers may allow more than that but as this is a Polycom community we only discuss our own phones and their functionality. Please...
View ArticleRe: Remote Reboot VVX410s
Hello jheinikel,welcome back to the Polycom Community.The community's VoIP FAQ contains this post here:Oct 7, 2011 Question: Reboot the Phone remotely or via the Web InterfaceResolution: Please check...
View ArticleRe: Hotdesking VVX Keeps previous DND status when logging off and logging on
Hello Leo,as explained above DND is for the phone where other features like a call forward are line based. You should really work on your platform to support server controlled Call Forward and DND....
View ArticleRe: Remote Reboot VVX410s
My real need is to reboot 80 phones spread across multiple locations. If we could do that, I would be willing to spread this to all 2000 phones across the environment. Using the web interface isn't...
View ArticleRe: Remote Reboot VVX410s
Hello jheinikel,did you actually follow the link provided and look at the Check-Sync part ?Please ensure to provide some feedback if this reply has helped you so other users can profit from your...
View ArticleFactory reset a vvx410
Hi One of our customers is interested in using a number of vvx410 handsets on a 3CX phone system which we are proposing. They have provided us with a test handset but unfortunately the defautl admin...
View ArticleRe: Factory reset a vvx410
Hello Steve Lewis,welcome to the Polycom Community.We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.Many of our partners utilize these...
View ArticleRe: Remote Reboot VVX410s
Overlooked that, but it got me where I needed to be. When the phone reboots, it just sits at the Initializing device, please wait....screen. Until I hit home, nothing happens. Is there something...
View ArticleRe: Polycom Soundpoint 430 on Elastix
Thanks for your reply. I've just checked. It's Label: SIP, Version: 2.1.2.0079. I think it's an old firmware. How do I do an update on the phone?
View ArticleRe: Is there any way to get corporate directory in polycom cx 5500
I read that its look like corp directory is license feature. How can add license into this particular phone.
View ArticleRe: On Hold Reminder Polycom VVX300
We identifed this issue in both 5.3.0 and 5.4.0. It is still ocurring. I have now completed the necessary Polycom certifications and we are able to open tickets directly, so this has been opened as SR...
View ArticleRe: Is it possible to move location of log files on provising server?
Ron: Modify your master config file (000000000000.cfg), or the <mac>.cfg file and add the "LOG_FILE_DIRECTORY" setting.
View ArticleRe: Polycom Soundpoint 430 on Elastix
I've just discovered the phone actually works. If I dial the number before I select the line (AKA don't pickup the handset), the phone actually makes the call. "All circuit are busy...." error msg...
View ArticleRe: TRIO 8800 Visual+: Changing the Camera from 60Hz to 50Hz
Thanks Seffen, This was resolved with a re-boot of the Visual+ which was not originally done.
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