Starfield CA trusted
Is there a process or document that shows how to get a starfield CA and how to deploy it?
View ArticlePrimary Line
Hi, Our office uses a Broadsoft platform, my issue is I've got a Polycom VVX500. My primary line Ext 8573 and I've got one Shared Call Apperance Ext 8560. If no lines are active I take my headset off...
View ArticleRe: VVX 1500 Video Call Problem
Hi Steffen, 1- This is a SIP call2- We are using polycom phones with over a network with Juniper switches and a NEC central.
View ArticleRe: Primary Line
Hello kguenzel,welcome to the Polycom Community.It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer...
View ArticleRe: VVX 1500 Video Call Problem
Hello manishing,I cannot find NEC central on an interoperability list. They may have tested this with a certain software so I can only suggest you work with them on this as it may require yourself to...
View ArticleRe: VVX 1500 Video Call Problem
Hi Steffen, MAC address is : 00-04-F2-BE-FC-EF Can you tell me who can provide support for us ?Thanks.
View ArticleRe: VVX 1500 Video Call Problem
Hello manishing,The VVX1500 was sold via Go Telecom B.V. back in 15/10/2012 so you would be out of warranty. We do offer PPI / Pay Per Incident support or you can work with NEC.Please ensure to provide...
View ArticleSip IP 6000 First call fails, subsequent calls ok
Hardware Avaya Session Manager 6.0, Avaya Aura CM 6.0.IP6000 version 4.0.4.2906.Phone is in a meeting room. After a period of time or first external outbound call of the day the call will fail with 404...
View ArticleRe: Sip IP 6000 First call fails, subsequent calls ok
Hello atwebb,welcome to the Polycom Community.The first step should be to use a currently support software version. This is at present 4.0.11 Oct 7, 2011 Question: How can I setup my Phone /...
View ArticleRe: Trio 8800 ver 5.4.4 removed from list
Hello,We are experiencing visual+ and content issues with the 5.4.4 AB firmware version. The same issues as AA. Is anyone else experiencing the same thing? We are planning to rollback to 5.4.3 AE....
View ArticleRe: SoundStation IP 6000 won't power on
I had the same issue. I disconnected teh phone from the PoE Cisco switch, wehre it was connected before. And connected teh phone to PoE Injector without connecting to the network first, then I...
View ArticleRe: Trio 8800 ver 5.4.4 removed from list
Hello Dave,welcome to the Polycom Community.It would be helpful to describe what issues you are having with content.Please ensure to provide some feedback if this reply has helped you so other users...
View ArticleRe: Trio 8800 ver 5.4.4 removed from list
Hi Steffan,Thanks very much. I have included some specifics below which was similar to what we experiencing with 5.4.4 AA. We are still having the same issues with content after upgrading to 5.4.4 AB....
View ArticleRe: Trio 8800 ver 5.4.4 removed from list
Hello Dave,You need to get this into support.In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. If this is some sort of an Internet...
View ArticleRe: XML API - Restart phone
Hello David,welcome to the Polycom Community.Prior to UC Software 4.0.0 that is the only possibility.Please ensure to provide some feedback if this reply has helped you so other users can profit from...
View ArticleSetting up a provisioning server
Now, before someone gives me the stock links to the documentaion (which I have), I would like to know how to do a couple of things. What is the latest firmware for a SoundStation IP (with the 00:04...
View ArticleVVX 600 Bluetooth radio can't turn on
We have 3 phones and they've been working great for a year since we purchased. All of the sudden, the bluetooth radio in EVERY phone cannot be turned on. We've been using them with bluetooth headsets...
View ArticleRe: Setting up a provisioning server
Hello Daren Daigle,welcome to the Polycom Community. Could I kindly inform you that the SoundPoint IP is unsupported for the Cisco Call manager ? Only the SoundStation IP, the SoundStructure VoIP card...
View ArticleRe: VVX 600 Bluetooth radio can't turn on
Hello Dean,welcome to the Polycom Community.It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release....
View ArticleRe: Setting up a provisioning server
Thank you for the stock answer I have found about 30 times searching. The documents provided do not tell me what the correct bootblock is correct for and SoundStation IP 6000. Also, i am not getting a...
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