Trio Help Button
Not seeing anywhere in the Trio that it has some type of facility help button like a Cisco SX or MX units have built in. What are some secondary solutions for the Trio?
View ArticleRe: Error Polycom Soundpoint IP 550
Hello Milan Ivanovic,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in...
View ArticleRe: Where can I find a complete macro reference guide?
Hello RegisIT,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?Resolution:...
View ArticleRe: Trio Help Button
Hello MikeSKC,welcome to the Polycom Community.The Trio is for smaller huddle rooms or smaller conference rooms and is not designed to be a full blown telepresence solution. Stating the above we are...
View ArticleRe: Error Polycom Soundpoint IP 550
I am using SIP version 4.0.4.2906I am registered but its says above Line 1 Unassigned Unassigned.
View ArticleRe: Error Polycom Soundpoint IP 550
Hello Milan Ivanovic,Please do the following: Factory Reset the DeviceUpgrade to a currently supported Version aka UC Software 4.0.11Oct 7, 2011 Question: How can I setup my Phone / Provisioning /...
View ArticleRe: My company is seeking a speaker/mic that can connect to a Polycom VVX310...
I'd like to know the answer too!We are looking for external mir/speaker for a VVX phone. Thank you!
View ArticleRe: My company is seeking a speaker/mic that can connect to a Polycom VVX310...
Hello all,I am not aware of any "headset" devices that can fulfil such request and neither does Polycom manufacture these. On the VVX phones with a USB port a C100 would work or similar USB...
View ArticleVVX 601 bluetooth pairing cannot discover Bose QC35
Our new VVX 601 on software 5.5.1 does not show a Bose Quietcomfort Bluetooth headset in pairing mode when scanning for new BT devices. The VVX is able to pair with several other headsets available for...
View ArticleRe: Incoming Calls are not picking up Directory and display with SIP: XXX
Hello englishfox90,there is no difference other that one version 4.1.1 is for LYNC and the 4.0.x branch is for SIP. You should use 4.0.11 and follow this: Oct 7, 2011 Question: Can I register or is my...
View ArticleRe: SoundStation IP 5000: LED lights not lighting up when mute button is pressed
Hi Steffan, I upgraded the phone firmware to 4.0.11 but still the issue remains the same. the LED lights are not showing up on the phone system. UC Software Version 4.0.11.0583 BootROM Software...
View ArticleRe: SoundStation IP 5000: LED lights not lighting up when mute button is pressed
Hello Hello Suresh Maurya, Can you go to : Menu > Status > Diagnostic > Hardware Test > LEDTest if they work there. If not I would open a support ticket.In order to raise a support ticket...
View ArticleRe: SoundStation IP 5000: LED lights not lighting up when mute button is pressed
The LED lights works fine when I check from the Diagnostics but not when I dial a number.
View ArticleRe: SoundStation IP 5000: LED lights not lighting up when mute button is pressed
SteffenBaierUK wrote: If not I would open a support ticket.In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. If this is some sort of an...
View ArticleRe: Incoming Calls are not picking up Directory and display with SIP: XXX
I found that the sip-basic was diffrent once this was updated on my ftp server everything seemed to update correctly. many thanks for your help.
View ArticleRe: SoundStation IP 5000: LED lights not lighting up when mute button is pressed
The lights (amber) shows up when i go through the menu - diagnostics on the phone.So, is this a hardware issue or firmware issue. Please find below the MAC address of the phone 0004F2F3E4E9. Also, I...
View ArticleRe: SoundStation IP 5000: LED lights not lighting up when mute button is pressed
Hello Suresh Maurya,I have no record of this MAC address. Have you got any more ? Do all other units behave like this ? I do not know what configuration you loaded on the unit so you need to work with...
View ArticleRe: SoundStation IP 5000: LED lights not lighting up when mute button is pressed
Please find below the list of phones I have got and all the phones are behaving in the same manner. I have a asterisk pbx system and I just assign the SIP line IDs to polycom. After the reboot the...
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