Hello Chris,
even that this post here is now on the 3rd Page you are only the 7th Person within this post complaining about the lack of the pause feature.
Considering the above you still have not provided any information on the size of your organisation or the actual opportunity.
As an example I look after EMEA, this includes Europe, the middle East and Africa.
One of the service providers I look after has over 45000 Polycom handset's and they have not yet inquired about this feature. They are only the 2nd largest provider in that country.
I do fully understand that the 6 other individuals plus yourself assume that this is an absolute must have feature but neither 6 (to my personal knowledge) or yourself have so far provided any details within the community or via contacting myself or a Polycom sales engineer to outline the opportunity Polycom would miss in the field by not providing the pause.
As long as the above lack of feedback does has not been overcome by facts we cannot prioritize our customers wishes for features they see as an must have. A pause in a speed dial so far has not appeared high on their priority.
Please understand that we as a manufacturer do not discard the individuals within this post but you simply have to accept that other features have a higher priority.
Best Regards
Steffen Baier
Polycom Global Services