We have an IP 7000 that was happy and working until we recently upgraded it to the newest upgrader and sip version found here:
Specifically, we put these two on there:
- Polycom updater 5.0.8 for SoundPoint IP 6000 and 7000 phones
- Polycom UC Software 4.0.10 for SoundPoint IP, SoundStation IP, VVX 500, 1500 Business Media Phones and SoundStructure [Split] Posted February 01, 2016
The only options we have are "format file system" or we can browse through the menus to reset the local config as well as reset the boot block.
Nothing works.
This phone is useless as of right now, and we need to know what steps are needed to get it working again. It is centrally provisioned, and reports to syslog on our phone system. Those logs are attached.
Please advise.