Hello Steffen, thank you for your replying.
We have already asked our reseller in US about this issue but its very slow response and no constructive advise thats why I am posting here.
We will try to upgrade to Software 4.0.11 but can you tell me if there is anything you can read from above error log message as we need to explain to our client about the cause of this error.
Here is one of MAC address that have the issue.
MAC address :00:04:F2:5A:4E:AB
Thank you