Hello Dale,
welcome back to the Polycom Community.
Apart from using an unsupported software version did you ever follow this up as advised => here<= or => here<=
We have a support organisation in case our FAQ's do not suffice.
In addition posting an example would help.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
