I'm trying to figure out the setup of a new Polycom IP7000 with no luck.
Unit is plugged into an Avaya 4500 series switch. The port is set to access, VLAN 20, which is the voice VLAN connected to the IP office. Avaya phone plugged into that port picks up a 12.12.12 address from the IP office on VLAN 20. Polycom shows only "network is down".
If I switch that port to VLAN 1 where our data network resides (I know, I know, I inherited that design), the Poly picks up a DHCP address from my Windows DHCP server no problem.
I've looked a the MAC table on the switch, and I can see the Poly's MAC on VLAN 20 for the correct switchport.
I've tried to reset the Poly to defaults. Still no connection.
On the IP Office I can see the DHCP requests from the Poly's MAC, but that's it.
I'm not really familiar with this setup. Can someone please offer some ideas where to look for the problem?
Cheers,
Brad